Refund and Returns Policy

**Refunds and Returns Policy**

1. Returns Policy

Last Updated: 4 January 2025

At GentVogue.com, we prioritize your satisfaction. If you are unhappy with your purchase, you can return the product within 7 days of delivery. Below are the terms for our Returns Policy:

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1.1 Eligibility for Returns

You may return a product if:

1. The item is defective, damaged, or not as described.
2. The product is unused and in its original condition, with all tags, packaging, and accessories intact.
3. The return request is initiated within 7 days of delivery.

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1.2 Non-Returnable Items

The following items are not eligible for returns:

• Perishable goods like food or flowers.
• Customized, personalized, or made-to-order items.
• Intimate or hygiene-related items (e.g., undergarments, grooming products).
• Gift cards or vouchers.
• Electronics or items with signs of use, tampering, or missing components.

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1.3 How to Initiate a Return

To request a return:

1. Contact our Customer Support:
   • Email: support@gentvogue.com
   • Phone: 7302821359
2. Provide your order details, reason for the return, and supporting evidence (e.g., photographs of a damaged item).
3. Our team will verify your request and provide you with further instructions.

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1.4 Return Process

1. Ensure the product is securely packed to prevent damage during transit.
2. Return the item to the address provided by our team. Pickup services may be available in select locations.
3. After receiving and inspecting the item, we will notify you of the return approval or rejection.

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1.5 Return Shipping

• For defective/damaged products: Return shipping costs will be borne by GentVogue.com.
• For other reasons: Customers are responsible for return shipping costs unless otherwise specified.

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2. Refund Policy

Last Updated: 4 January 2025

We aim to process refunds smoothly and efficiently at GentVogue.com. Below are the terms for refunds:

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2.1 Eligibility for Refunds

Refunds are applicable for:

1. Returned items that meet the conditions in our Returns Policy.
2. Orders canceled before dispatch.
3. Cases of damaged, defective, or incorrect items.

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2.2 Refund Process

1. Once your return is approved, we will initiate the refund process.
2. Refunds will be processed within 7-10 business days of receiving the returned product.
3. Refunds will be issued through the original payment method. For Cash on Delivery (COD) orders, refunds will be provided via bank transfer or store credit, as per your preference.

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2.3 Refund Exceptions

Refunds will not be provided if:

1. The product shows signs of use or tampering.
2. The return is initiated beyond the 7-day return period.
3. The product falls under the “Non-Returnable Items” category.

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2.4 Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

1. Check with your bank or payment provider.
2. Contact our support team at support@gentvogue.com or 7302821359 for assistance.